Bylaw Enforcement Services

City Hall is open to the public Monday-Friday (closed on Statutory Holidays) from 12-3pm in both the Finance and Development Services departments. 
Appointments can be made outside of these times for those in need.
COVID-19 procedures have been implemented following the guidelines from the Provincial Health Officer.  

Bylaw Enforcement Services Hours:  Available by phone:  250-837-2911 or email, Monday-Friday 8:30am-4:30pm (closed Statutory Holidays).
For weekend contact:  Please leave a message at 250-837-4747 or send an email

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Responsibilities

Bylaw Enforcement Services is here to help you understand the City's Bylaws. Our officers enforce Animal Control and all other Bylaws.

Through education and enforcement, Bylaw Enforcement Services works with residents, businesses and visitors to achieve bylaw compliance and foster a safe, healthy and respectful community. 
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Dog with leash and baggies
Bylaw Enforcement
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The City's Bylaw Enforcement and Response to Citizen Complaints Policy governs the handling and management of complaints to ensure thorough, prompt and courteous receipt, processing, investigation and resolution thereof.

Bylaw Enforcement Services act on a complaint basis to compliment the policy through educating and reminding citizens of the City's various regulatory bylaws to encourage voluntary compliance.  

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Protection of Personal Information


We will not disclose you personal information to individuals or business under investigation. We collect your name and phone number to help us contact you if we have questions or need clarification.

If the matter goes to court, we may be required by the courts to provide witness statements or other forms of evidence which could include your contact information.

Date modified: 2019-04-30